Champion FAQs

Target each Play by Champion Health, opt-in status, capacity, and ask history, so the same people don’t get every request. You can also limit how often a champion can complete an ask, and every Play email includes an unsubscribe option.

Points are optional with Plays. You choose which asks earn points and how many, and you can show points to champions or keep them internal. Badges can be awarded automatically by rules you set, and webhooks can trigger rewards in gifting tools.

Champions submit proof, such as a review link or screenshot, right in the Play. The ask is then marked complete and logged on their record, so you don’t have to follow up to confirm it.

No. Champions get each Play by email or magic link. The link opens their branded portal, so there’s no password or new account to set up.

An ask is a single task, like leaving a review or speaking at an event. A Play is the campaign that delivers one or more asks to the right champions. Activation Plays bring new champions into your program, and interaction Plays ask existing champions to take action.

No. Reps can request a customer reference right from the Salesforce opportunity they’re already working, and Champion handles the matching, scheduling, and updates. Reference activity syncs back to Salesforce, so you can report on influenced pipeline and win rates.

Champion tracks every interaction, so you can see who was asked recently and filter them out of your next request. Customers set their preferred activities and capacity when they opt in. With more qualified Champions to choose from, you can spread asks across a deeper bench instead of relying on the same few names.

Customer health scores typically measure how an account is doing. Champion Health adds a person-level view, showing which individuals are most likely to take a reference call, write a review, or speak at an event. Your existing health data can feed straight into Champion as one signal, so both work together to give a fuller picture.

Champion’s Revenue AI scores every contact in your CRM, not just the people who’ve already raised their hand. That surfaces healthy, engaged customers your team has never asked, so you can invite them before you need them. Sales and CS nominations still count, but they become one input instead of your only source.

Champion Health is a contact-level score that shows which of your customers are most ready to help, whether that’s a reference call, a review, or a speaking slot. To build a holistic view of each customer, it combines signals across seven categories: happiness, engagement, advocacy activity, account health, product usage, conversational intelligence, and community.

The inputs in our calculator include: Annual Contract Value (ACV), which is defined as the total value of a customer's contract into an average value per year. For example, a $1 million, 10-year contract would have an ACV equal to $100,000 per year. Total Users, which is the total number of users who are using your product or service. Net Promoter Score (NPS), which is a metric used in customer experience programs. Your NPS score can be anywhere from 0-10.

We have out of the box integrations with Salesforce, HubSpot, and other key customer data sources. We’re fast adding new data sources and offer professional services to integrate mission critical tools.

Champion pricing is customized based on use case, and based on platform price, volume of tracked customers, and number of users.