Review the health of your roster.
Health scores, NPS, CSAT, and renewal data flow into Champion as champion-identification inputs.
See your power users in Gainsight.
Champion activation status, activation date, reference-readiness, and preferred interaction types push into Gainsight.
Measure it all.
Synced Champion data, like completed activities, ARR attributed to references, and accounts with active champions becomes reportable inside Gainsight.
Customer trust you can see.
Sync every signal from Gainsight CS and Community, like health scores, NPS, CSAT, renewals, customer goals, community engagement, and sentiment, into Champion.
The humans who trust you most surface automatically, with deal context, the moment you need them.
More insights, same workflow.
Champion insights appear directly on every Gainsight contact and company record.
You’ll know which champion drove which deal, without leaving Gainsight.
Turning customer trust into revenue.
Launch a targeted play at the exact right moment.
When a customer hits their peak engagement window, whether that’s a strong NPS, a milestone reached, a support win, the CSM launches a referral ask, a reference match, or an executive-program invite from the same view they already work in.
Turn a renewal risk into a champion-activation moment.
Gainsight flags a renewal-at-risk, Champion surfaces the engaged champions inside that account. CS then activates a save motion, a peer intro, or an executive conversation before the renewal date.
Built on the leading customer success platform.
Gainsight CS is where your Customer Success team runs their book, tracking health scores, managing renewals, executing playbooks, and orchestrating the customer journey from onboarding to expansion.
Together with Gainsight Customer Communities, Customer Success gives revenue leaders a complete view of every customer relationship. Champion turns that view into revenue.
Turn customer
trust into
revenue.
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