Power the full customer lifecycle.
Unite Customer Success, Community, Learning, and Advocacy into one trust-to-revenue engine. Every signal, from health to engagement to sentiment, becomes a motion you can act on.
Build programs on real customer trust.
Launch gamified advocacy challenges through Champion to drive referrals, references, and community engagement.
Map influence to revenue in real time.
Real-time Champion insights are mapped directly inside Gainsight, so the customers who trust you most get timely, high-impact outreach, and every motion ties back to a revenue outcome.
Customer trust you can see.
Sync every signal from Gainsight CS and Community, like health scores, NPS, CSAT, renewals, customer goals, community engagement, and sentiment, into Champion.
The humans who trust you most surface automatically, with deal context, the moment you need them.
More insights, same workflow.
Champion insights appear directly on every Gainsight contact and company record.
You’ll know which champion drove which deal, without leaving Gainsight.
Community signals, turned into champion-ready customers.
Community badges become champion signals.
The customers earning advanced badges in Gainsight Community are already invested in your success. Champion turns those badges into a ranked list of MVPs inside Salesforce, ready for the next reference call or expansion play.
Peer answers identify your hidden experts.
When a community member answers another customer's question, they're publicly vouching for your product. Champion flags frequent answerers as champion-ready and matches them to the deals they can help close.
Community goal completion signals expansion readiness.
A customer who completes their community-set goals is realizing value. Champion turns goal completion into an expansion signal and routes it to the right CS rep at the right moment.
Built on the leading customer community platform.
Gainsight Customer Communities is where your customers learn from each other, support each other, and grow with your product through peer-to-peer support, gamified engagement, in-product knowledge, and customer-led discovery.
Together with Gainsight Customer Success, Communities gives revenue leaders a complete view of every customer relationship. Champion turns that view into revenue.
Trusted by the teams turning customer trust into revenue.
Turn customer
trust into
revenue.
Book a demo
